Refund policy

We do not have a return policy, which means products once delivered cannot be returned back to us unless they are damaged or in a bad condition.

To be eligible for a return, you’ll need the receipt or proof of purchase.

To start a return, you can contact us at team@nativetongue.info. Please note that returns will need to be sent to the following address: Native Tongue, Epicness Fwd Pvt Ltd. Shop No. 5,  Ground Floor, Rutu city, Near Sanghvi Hills, Ghodbunder Road, Thane, Maharashtra, 400615

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@nativetongue.info.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@nativetongue.info.